Emergency/ Admission Officer
Job ID:
AD3
Work Location:
Kattamya
Job Summary:
Supervises entire pre-admission and admission phases of patients’ journey to ensure and maximize patients’ satisfaction through a smooth and seamless flow of patient experience cycle.
Responsibilities:
• Manages Cath. Unit O.R booking system to ensure optimum utilization of O.R slots.
• Reports number of admissions, cancellations, and status of the waiting list and O.R list to top Management on a daily basis.
• Revises daily operations list and confirms that all patients scheduled for surgeries are financially clear on admission.
• Responsible for standardization of waiting list administration in days of peak occupancy with consistent monitoring of cancellations, suspensions, and removal from O.R lists.
• Ensures that the admission process from Admission Office is done in a smooth and seamless manner with minimal patients’ touchpoints.
• Randomly audits admitting patients’ financial as well as medical files to ensure adherence to policy and service standards in terms of patient case type and registration.
• Ensures selective admission to specialized units within the hospital to ensure the best patient care.
• Ensures that all financial details patients in terms of the estimated cost of treatment for the package as well as non-package procedures are thoroughly explained by Patient Experience Officer (E.R and Admission) to all admitting patients
• Deal with problems and complaints received and immediately act to restore patients’ satisfaction.
• Monitors Admission Team to fulfill all required tasks in terms of vacating ICU as well as regular beds.
• Be familiar with all room rates, types, packages, handling reservations, availability, and VIP bookings.
• Meet, greet VIP patients, and facilitate their admission.
• Ensures the application and the implementation of newly admitted patients’ counseling as well as routine visits for all in-patients.
• Keeps track of all Departmental Key Performance Indicators and activates Quality Improvement projects.
• Sets up the weekly work schedule and vacation plan for Patient Experience Officers.
• Develop a consistent training plan for all team members to inspire them to reach the highest of their abilities through providing 50 hours of in-service training annually to be recorded in a departmental training log.
• Compiles data for occupancy and census records.
• Responsible for managing beds booking system through daily preparation of bed assignment plan and ensuring smooth operation in relevant areas.
Qualification:
Bachelor's degree plus 1-2 years’ experience.